Last updated: January 22, 2026
We are Rentros LLC ("Company," "we," "us," "our"), a company registered in Ohio, United States at 6545 Market Ave N, Ste 100, Canton, OH 44721.
We operate the website https://www.rentros.com/ (the "Site"), the mobile application Rentros (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Rentros is a communication platform for landlords that provides a dedicated business phone number for tenant calls and texts. Landlords can use Rentros to manage tenant communication, organize message history, forward calls, and store records for their rental properties. The platform is available as a web app and mobile app.
You can contact us by email at support@rentros.com or by mail to 6545 Market Ave N, Ste 100, Canton, OH 44721, United States.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Rentros LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by support@rentros.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
Rentros is designed for U.S.-based property management communications. International calling and messaging are not guaranteed and may be restricted or unavailable.
Rentros does not provide emergency calling or communication services. The platform is not a replacement for 911 or other emergency services. Users must use a traditional phone service to contact emergency personnel.
Rentros provides AI-powered features including but not limited to: AI-generated draft message responses, voicemail transcription, automatic message categorization and tagging, work order information extraction from messages, maintenance request description generation, and intelligent assistance features. These features use artificial intelligence and machine learning to analyze communication content and provide suggestions.
AI Content is Not Guaranteed: AI-generated content is for informational and assistive purposes only. Rentros does not guarantee the accuracy, completeness, suitability, or reliability of any AI-generated content, including but not limited to draft responses, transcriptions, categorizations, or extracted information. Voicemail transcriptions may contain errors, omissions, or inaccuracies due to audio quality, accents, background noise, or AI limitations.
You are solely responsible for reviewing, editing, and verifying any AI-generated output before acting upon it or sending it to third parties. You must independently verify the accuracy of voicemail transcriptions by listening to the original audio recording. AI-generated insights, suggestions, and content are not professional advice (e.g., legal, financial, property management) and should not be relied upon as such.
Your use of AI features is at your own risk. Rentros disclaims all liability for any errors, omissions, misinterpretations, consequences, or damages arising from reliance on AI-generated content, including but not limited to miscommunications, missed information, incorrect transcriptions, or inappropriate suggested responses.
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@rentros.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Rentros operates on a team-based account structure. Each account is associated with a team, and subscriptions are purchased at the team level, not the individual user level. When you create an account, you will either create a new team (becoming the team administrator) or be invited to join an existing team as a team member.
Team Administrators have full control over the team account, including the ability to: invite and remove team members, assign team member roles and permissions, manage the team subscription and billing, configure team settings (business hours, auto-reply messages, AI response styles), and access all team data. The team administrator is solely responsible for the team's subscription payments and compliance with these Terms.
Team Members are invited users who have access to the team's shared data based on permissions granted by the team administrator. Team members can view and interact with team properties, tenants, messages, calls, contacts, documents, and other data as permitted by the team administrator.
Shared Data and Privacy: All data entered into the platform (including properties, tenants, messages, call logs, documents, contacts, work orders, and reminders) is shared with all members of your team. By adding data to the platform, you acknowledge and consent that other team members will have access to this information. Team administrators are responsible for managing team member access and ensuring team members comply with applicable privacy and data protection laws.
Team Administrator Liability: Team administrators are responsible for the actions of all team members they invite. By inviting team members, you represent and warrant that you have the authority to grant them access to the team's data, and you assume full responsibility for their use of the Services and any violations of these Terms by team members.
Account Transfer Prohibition: You may not sell, transfer, assign, or otherwise convey your account, team, or any rights under these Terms to any third party without our prior written consent. Any attempted transfer without consent is void.
We accept the following forms of payment:
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is monthly or annually, depending on the plan you select.
Rentros offers the following subscription plans, each billed monthly or annually at your choice:
Plan limits (properties, tenants, team members) are enforced automatically by the platform. Exceeding plan limits may require an upgrade to continue using certain features or adding additional records. We reserve the right to modify plan features, limits, and pricing with reasonable advance notice to existing subscribers. Current pricing is available at rentros.com/pricing. The prices listed above are for reference and may be updated from time to time with reasonable advance notice to existing subscribers.
New users receive a fourteen (14) day free trial beginning on account creation, with access to Growth plan features during the trial period. No fees are charged during the trial period. If no paid subscription is activated before the trial ends, the account will automatically be locked and your assigned business phone number will be released three (3) days after the trial expires (see "Locked Status" in Cancellation section below). During the free trial, use of the Services is subject to these Terms.
You can cancel your subscription at any time through your account settings or by contacting support. Your cancellation will take effect at the end of your current billing period. You will retain full access to all features until the end of your paid billing period.
Locked Status: After your billing period ends (or when a free trial expires without upgrading), your account will automatically be locked. When locked, you can view your data but cannot send messages, make calls, create new records, edit existing data, or use any active features of the platform. Your assigned Rentros business phone number will be released three (3) days after your subscription ends and will no longer be available for incoming or outgoing communications.
Data Retention and Permanent Deletion: Your account data—including all properties, units, tenants, messages, call logs, call recordings, voicemails, contacts, documents, work orders, reminders, lease renewals, draft responses, scheduled messages, and all related records—will be retained in locked status for sixty (60) days from the end of your subscription. This retention period allows you the opportunity to reactivate your subscription and regain full access to your data. If you reactivate within the 60-day period, your data will be fully restored and you will be assigned a new business phone number.
After the 60-day retention period expires, our system will automatically and permanently delete your account and all associated data, including your user account, team, and all related records. This deletion is irreversible and permanent. You are solely responsible for exporting and backing up any data you wish to retain before the 60-day retention period expires.
Immediate Deletion: If you wish to have your data deleted immediately without waiting for the 60-day retention period, you may contact us at support@rentros.com to request expedited deletion, subject to any legal or regulatory requirements.
Legal Hold: In certain circumstances, we may place a legal hold on your account data to comply with legal obligations, regulatory requirements, litigation holds, or other valid legal processes. A legal hold will temporarily pause the automatic deletion process until the hold is lifted. You will be notified if a legal hold is placed on your account.
If you have questions, email support@rentros.com
All subscription fees are non-refundable. We do not provide refunds or credits for partial months or unused portions of your subscription period. If you cancel your subscription, you will retain access until the end of your current billing period, but no refund will be issued for the remaining days in that period.
We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.
Phone Number Provisioning: When you sign up for Rentros, you will be assigned a dedicated business phone number for use with the Services. This phone number is provided through our telecommunications service provider and is leased to you for the duration of your active subscription.
No Ownership Rights: You do not own the assigned phone number. The phone number is a service provided by Rentros and remains the property of our telecommunications provider. You are granted a limited, non-transferable right to use the assigned phone number solely for the purposes of the Services during your active subscription.
Phone Number Release: When your subscription ends (whether by cancellation, non-payment, or trial expiration), your assigned phone number will be automatically released three (3) days after your subscription end date. After release, the number will no longer receive incoming calls or messages, and you will not be able to send messages or make calls from that number. Released phone numbers may be reassigned to other Rentros users or returned to our telecommunications service provider's inventory.
No Number Recovery or Portability: Once released, phone numbers cannot be recovered or transferred to you. If you reactivate your subscription after cancellation, you will be assigned a new phone number. We do not guarantee the availability of any specific phone number or area code. Phone numbers cannot be ported out of Rentros to other carriers or services.
Your Responsibility: You are solely responsible for notifying your tenants, contacts, and any other parties of phone number changes if you cancel and later reactivate your subscription with a new number. Rentros is not responsible for missed communications, lost business, or any consequences resulting from phone number changes or releases.
Compliance: You agree to use the assigned phone number in compliance with all applicable telecommunications regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any state or local telemarketing laws.
Call Recording: Rentros may record inbound calls and voicemail messages for business record-keeping, communication management, quality assurance, and to provide searchable communication history. By using the Services, you acknowledge and consent to the recording of calls made to your Rentros business phone number.
Your Legal Responsibility: You are solely responsible for complying with all applicable federal, state, and local laws regarding call recording, including but not limited to "two-party consent" or "all-party consent" wiretapping laws in jurisdictions that require notification or consent from all parties to a call. Rentros does not provide legal advice regarding recording compliance and does not ensure your compliance with recording consent laws.
Voicemail Transcription: Voicemail messages may be automatically transcribed using artificial intelligence technology to provide searchable text transcripts. Voicemail transcriptions are automated and may contain errors, omissions, or inaccuracies due to audio quality, accents, background noise, technical jargon, or AI limitations. You must independently verify the accuracy of any transcription by listening to the original audio recording. Rentros disclaims all liability for errors or consequences arising from reliance on automated transcriptions.
Indemnification: You agree to indemnify and hold Rentros harmless from any claims, damages, fines, penalties, or legal actions arising from your recording of calls, failure to obtain required consents, or violations of wiretapping, privacy, or telecommunications laws.
Rentros allows you to upload and store documents related to your rental property management, including but not limited to tenant documents (lease agreements, lease addendums, renter's insurance policies, identification documents, rental applications), contractor and vendor documents (service contracts, invoices, receipts, business licenses, insurance certificates, W-9 tax forms), and property-related documents.
Document Ownership and License: You retain all ownership rights to documents you upload. By uploading documents to the Services, you grant Rentros a worldwide, non-exclusive, royalty-free, sublicensable license to store, host, display, transmit, and process those documents solely to provide, maintain, and improve the Services. This license terminates when you delete the documents or when your account is permanently deleted, subject to backup retention as described in our Privacy Policy.
Your Representations: You represent and warrant that: (a) you have all necessary rights, permissions, and consents to upload the documents; (b) the documents do not violate any third-party intellectual property rights, privacy rights, or other rights; (c) you have obtained all legally required consents from individuals whose personal information appears in the documents (such as tenant identification documents or sensitive personal information); and (d) the documents comply with all applicable laws.
No Liability for Document Loss: While we perform regular backups, you are solely responsible for maintaining your own backup copies of all documents you upload. Rentros shall have no liability for any loss, corruption, deletion, or inaccessibility of uploaded documents, whether caused by technical failures, user error, service interruptions, or account termination. You must export and back up all important documents before canceling your subscription or allowing your account to be deleted.
Team Access: Documents you upload are accessible to all members of your team based on their permissions. You are responsible for ensuring that team members are authorized to access the documents you upload.
Rentros provides features for sending mass text messages to multiple tenants and scheduling messages for future delivery. These features are intended solely for legitimate property management communications (such as maintenance notices, lease renewal reminders, payment reminders, and property updates).
TCPA Compliance: You are solely responsible for complying with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all other applicable federal, state, and local laws regarding electronic communications. This includes, but is not limited to: (a) obtaining prior express written consent before sending marketing or promotional messages; (b) providing clear opt-out mechanisms; (c) honoring opt-out requests promptly; (d) ensuring messages are sent during appropriate hours; and (e) maintaining records of consent.
Prohibited Use: You may not use mass texting or scheduled message features to send spam, unsolicited marketing, phishing attempts, harassment, or any communications unrelated to legitimate property management. You may not use these features to send messages on behalf of third parties or for any commercial purpose outside of your own rental property business.
No Guarantee of Delivery: Rentros does not guarantee delivery of scheduled or mass text messages. Messages may be delayed, filtered by carriers, blocked, or failed to deliver due to technical issues, carrier restrictions, recipient opt-outs, or other factors beyond our control.
Indemnification: You agree to indemnify and hold Rentros harmless from any claims, fines, penalties (including TCPA statutory damages of $500-$1,500 per violation), or legal actions arising from your use of mass texting or scheduled messaging features, including violations of TCPA, CAN-SPAM, or other telecommunications laws.
Rentros provides functionality to import bulk data (including properties, units, tenants, and contacts) and export your data for backup or data portability purposes.
Import Accuracy: You are solely responsible for the accuracy, completeness, and validity of any data you import into the Services. Rentros does not validate, verify, or guarantee the accuracy of imported data. Imported data may contain errors, duplicates, formatting issues, or incomplete information. You must review and verify all imported data after import is complete.
Export Reliability: While we make reasonable efforts to provide accurate data exports, Rentros does not guarantee that exported data will be complete, error-free, or in any particular format. You are responsible for verifying exported data and maintaining your own independent backups.
No Liability: Rentros shall have no liability for data loss, corruption, or errors during import or export operations, including but not limited to lost records, duplicate entries, formatting problems, or incomplete exports.
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
You own the content you upload (for example, messages, call logs, and documents). You grant Rentros a worldwide, royalty-free, sublicensable license to host, display, transmit, and process that content, and to make technical copies, only to provide, maintain, and improve the Services, including through service providers. This license ends when you delete the content, subject to backups in our Privacy Policy. You represent you have all required rights and consents. We may remove unlawful content. For removals, use in-app deletion or email support@rentros.com.
You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings).
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.
The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor") to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor's terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof.
The Services may contain (or you may be sent via the Site or App) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
We may also immediately suspend or terminate accounts that use Rentros for spam, harassment, unlawful communication, or any activity we deem abusive or harmful to tenants, landlords, or other users.
We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion. This includes but is not limited to: adding or removing features, changing feature functionality, modifying user interface elements, altering plan limits or restrictions, discontinuing integrations with third-party services, and updating the platform architecture.
For material changes that significantly affect your use of the Services (such as removing major features or substantially changing plan limits), we will provide reasonable advance notice via email or in-app notification. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
No Uptime Guarantee: We do not guarantee that the Services will be available at all times or without interruption. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.
We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
Automated Email Communications: By using the Services, you consent to receive automated transactional and service-related emails, including but not limited to: trial period check-in emails (sent on days 7, 12, and 14 of your trial), subscription status notifications, password reset emails, welcome emails, team invitation emails, weekly digest emails, and monthly digest emails. You may opt out of digest emails through your account settings, but you cannot opt out of critical transactional emails necessary for account administration.
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Ohio applicable to agreements made and to be entirely performed within the State of Ohio, without regard to its conflict of law principles.
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Stark County, Ohio. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. BOTH PARTIES EXPRESSLY WAIVE THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. Arbitration shall be conducted on an individual basis only.
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Ohio, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.
In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, INCLUDING AI-GENERATED CONTENT, VOICEMAIL TRANSCRIPTIONS, MESSAGE CATEGORIZATIONS, OR AUTOMATED SUGGESTIONS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, (7) ANY FAILED, DELAYED, OR UNDELIVERED SMS MESSAGES, CALLS, VOICEMAILS, OR EMAILS, (8) ANY LOSS OR CORRUPTION OF UPLOADED DOCUMENTS OR DATA, (9) ANY ERRORS IN IMPORTED OR EXPORTED DATA, OR (10) ANY FAILURES OF SCHEDULED OR MASS TEXT MESSAGES TO DELIVER. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
No Emergency Services: Rentros does not provide emergency calling or communication services. The platform is not a replacement for 911 or other emergency services. Users must use a traditional phone service to contact emergency personnel.
No Security Guarantee: While Rentros implements reasonable safeguards, we cannot guarantee absolute security of communications or data. We are not responsible for intercepted, misdirected, delayed, or failed SMS messages, calls, or emails. Communications transmitted through the Services may be subject to interception, monitoring, or disclosure by third parties including carriers, internet service providers, or unauthorized parties.
No Telecommunications Delivery Guarantee: We do not guarantee delivery, timing, or quality of SMS messages, phone calls, or voicemails. Messages and calls may be delayed, filtered by carriers, blocked by recipients, or failed to deliver due to technical issues, carrier restrictions, network congestion, recipient opt-outs, phone number changes, or other factors beyond our control. Carrier message filtering and spam detection may prevent legitimate messages from being delivered.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $100.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Specific Limitations: In addition to the above, Rentros shall not be liable for:
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, employees, service providers, and third-party contractors, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
Data Ownership: You retain all ownership rights to the data you enter into the Services, including but not limited to property information, tenant records, messages, call content, documents you upload, and any other content you create or transmit through the Services. Rentros does not claim ownership of your data.
License to Process Your Data: By using the Services, you grant Rentros a worldwide, non-exclusive, royalty-free, sublicensable license to access, store, host, display, transmit, process, and analyze your data solely for the purposes of: (a) providing and operating the Services; (b) maintaining and improving the Services; (c) providing customer support; (d) complying with legal obligations; and (e) enforcing these Terms. This license terminates when you delete your data or when your account is permanently deleted, subject to backup retention as described in our Privacy Policy.
User Backup Responsibility: We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data for disaster recovery purposes, you are solely responsible for maintaining your own independent backups of all data that you transmit or that relates to any activity you have undertaken using the Services. You must use the export functionality to back up your data regularly.
Data Loss Waiver: You agree that we shall have no liability to you for any loss or corruption of any data, and you hereby waive any right of action against us arising from any loss or corruption of data, including but not limited to: (a) data lost during the retention period or after permanent deletion; (b) data lost due to service outages, technical failures, or third-party provider failures; (c) data lost during import, export, or migration operations; (d) data lost due to user error or accidental deletion; (e) documents that become corrupted, inaccessible, or lost; (f) call recordings or voicemails that fail to record or become inaccessible; (g) scheduled messages that fail to send; (h) data lost during media file conversion; or (i) any other data loss regardless of cause.
Data Accuracy: You are solely responsible for the accuracy, legality, and completeness of all data you enter into the Services. Rentros does not verify, validate, or guarantee the accuracy of user-entered data or imported data.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
Rentros shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or labor disputes, third-party service provider outages, internet service provider failures, telecommunications infrastructure failures, power outages, network failures, denial of service attacks, or any other events beyond our reasonable control. During any such period of delay or failure to perform, our obligations under these Terms will be suspended.
In the event of a data breach or security incident that compromises your personal information or data stored in the Services, we will notify you in accordance with applicable data breach notification laws. Notification will be provided via email to the address associated with your account or through prominent notice on the Services. We will use reasonable efforts to investigate and remediate any security incidents, but we shall not be liable for any damages arising from unauthorized access, data breaches, or security incidents, except as required by applicable law.
The Services are controlled and operated from the United States. The Services may be subject to U.S. export control laws and regulations. You may not use or export the Services in violation of U.S. export laws and regulations. You represent and warrant that you are not: (a) located in, or a resident or national of, any country subject to U.S. government embargo or designated as a "terrorist supporting" country; or (b) listed on any U.S. government list of prohibited, restricted, or denied parties, including the Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Persons List or Entity List.
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time without notice or consent. You may not assign, transfer, or delegate your account, team, or any rights or obligations under these Terms without our prior written consent, and any attempted assignment without consent is void. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
Consent Requirement: Users are solely responsible for obtaining any legally required consent under federal, state, or local law before communicating with end-users (including tenants, contractors, vendors, and any other third parties) via SMS, phone calls, or any other communication method using the Rentros platform. This includes but is not limited to obtaining prior express written consent before sending marketing messages, maintaining opt-out lists, and honoring opt-out requests.
TCPA and Telecommunications Laws: You are solely responsible for complying with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Telemarketing Sales Rule (TSR), and all other federal, state, and local telecommunications and marketing laws. Violations of TCPA can result in statutory damages of $500 to $1,500 per violation. You acknowledge that you are solely liable for any such violations and associated penalties.
Housing and Landlord-Tenant Laws: Users are solely responsible for ensuring their communications and use of the Services comply with all applicable landlord-tenant laws, fair housing laws, rental regulations, privacy laws, and tenant rights laws. Rentros does not monitor or enforce legal compliance with housing laws, nor does it provide legal, property management, or compliance advice.
No Monitoring: Rentros does not send unsolicited messages on your behalf and does not monitor, review, or approve your communications. We assume no responsibility or liability for communications initiated by users or the content of those communications.
Not Professional Advice: Rentros is a communication and property management tool and does not provide legal, financial, tax, accounting, property management, or compliance advice. Any information, suggestions, or AI-generated content provided through the Services is for informational purposes only and should not be construed as professional advice. You should consult with qualified professionals (attorneys, accountants, property management consultants) for advice specific to your situation.
No Responsibility for User Communications: We are not responsible for the content of communications sent through the platform, the outcomes of landlord-tenant interactions, disputes between users and tenants, legal actions arising from user communications, or any consequences of user decisions based on communications or data stored in the Services.
No Guarantee of Delivery or Quality: Rentros makes no guarantees regarding SMS message delivery, call quality, call completion, voicemail recording quality, platform uptime (except as specified in Section 15 for Scale plan subscribers), feature availability, or data accuracy.
Communication Logs as Records: Communication logs, call recordings, voicemail transcriptions, and message histories are offered as a convenience only and are not guaranteed to be complete, accurate, or error-free. Communication logs and transcriptions are not guaranteed to constitute admissible evidence in legal proceedings and should not be relied upon as a substitute for official records or legal documentation. You should maintain independent records of all important communications.
Rentros relies on third-party service providers to deliver the Services, including providers for:
Third-Party Disclaimer: We are not responsible for the acts, omissions, outages, security breaches, data losses, service interruptions, or security practices of these third-party providers. Your use of the Services is subject to the terms of service and privacy policies of these third-party providers. Rentros disclaims all liability for outages, misrouting, latency, data loss, security breaches, failed delivery, or any failures caused by such providers.
Service Dependencies: The Services depend on the availability and proper functioning of these third-party services. If any third-party service experiences an outage, discontinuation, or degradation, certain features of Rentros may become unavailable or perform poorly. We reserve the right to change or replace third-party service providers at any time without notice.
No Guarantee of Third-Party Availability: We do not guarantee the continued availability of any third-party service integration. Third-party providers may change their terms, pricing, or discontinue services, which may affect the availability or functionality of Rentros features.
Upon account cancellation or termination, your data will be retained in locked status for sixty (60) days in accordance with our Privacy Policy. After the 60-day retention period, your account and all associated data will be automatically and permanently deleted. This deletion is irreversible.
User Backup Responsibility: You are solely responsible for exporting and backing up your own data, including but not limited to properties, units, tenants, messages, call logs, call recordings, voicemails, contacts, documents, work orders, reminders, lease renewals, and any other records stored in the Services. You must export all data you wish to retain before the end of the 60-day retention period. Rentros provides export functionality, but you are responsible for using it before your account is deleted.
No Liability for Data Loss: While we perform regular routine backups for disaster recovery purposes, Rentros shall have no liability to you for any loss, corruption, or inaccessibility of data, including but not limited to: (a) data loss during the retention period; (b) data loss due to permanent deletion after the retention period; (c) data loss during import or export operations; (d) data loss due to user error, accidental deletion, or unauthorized access; (e) data loss due to service interruptions, technical failures, or third-party provider outages; (f) loss of scheduled messages that fail to send; (g) loss or corruption of media files during conversion or processing; or (h) any other data loss regardless of cause.
Legal Hold: Notwithstanding the above, we reserve the right to place a legal hold on your account data to comply with legal obligations, regulatory requirements, litigation holds, subpoenas, court orders, or other valid legal processes. A legal hold will temporarily pause the automatic deletion process until the hold is lifted. You will be notified if a legal hold is placed on your account. During a legal hold, you may not be able to delete certain data, and data may be retained beyond the standard 60-day retention period.
You agree not to use Rentros to transmit unlawful, abusive, threatening, harassing, defamatory, or misleading content. You may not use the platform to harass individuals, send spam, impersonate others, or engage in any fraudulent activity. We reserve the right to suspend or terminate accounts that violate these rules.
Fair Use of Unlimited Features: Unlimited calling and messaging are intended for normal, reasonable landlord-tenant and property management communication. Excessive, automated, bulk, spam, robocalling, or international usage outside of typical landlord-tenant communication is prohibited and constitutes a violation of these Terms.
Usage Monitoring: We reserve the right to monitor usage patterns and may investigate accounts with abnormally high usage. Accounts engaging in abusive, excessive, or fraudulent usage may be subject to review, warning, suspension, throttling, feature restrictions, additional fees, or permanent termination at Rentros's sole discretion.
Carrier Charges: Standard carrier charges may apply for calls forwarded to your personal phone number or team member phone numbers, depending on your mobile carrier plan and location. Rentros is not responsible for any carrier charges you or your team members incur.
The Services are intended for use by adults aged 18 years or older for business purposes related to rental property management. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us immediately at support@rentros.com.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: