For Airbnb & VRBO Hosts
Protect Your Listing. Document Every Guest Interaction.
Off-platform guest messages aren't tracked by Airbnb or VRBO. Rentros creates a permanent record of every check-in instruction, damage report, and guest request. Essential for dispute protection.
14-day free trial. No credit card needed.
Dispute-proof documentation
Full SMS trail with timestamps
Personal number protected
Guests never get your real number
Note: Airbnb and VRBO only see what happens on their platform. Any conversation that happens via phone call or text message is invisible to them unless you have your own records.
Challenges every host faces
Without proper documentation, you're left with no evidence when things go wrong.
Guests text your personal cell at 2am about the WiFi password
Off-platform conversations are not documented if a guest damages something
No record of what was promised or agreed to outside Airbnb or VRBO
Disputes where guests claim you never responded and you cannot prove you did
Your personal number gets shared and you cannot separate hosting from real life
Chargeback disputes with no documentation to support your side
How Rentros Protects Your Listing
Automatic documentation for every guest interaction: your insurance policy against disputes.
One Dedicated Hosting Number
Give every guest a single business number. All check-in instructions, damage reports, and guest requests go through one place, not your personal cell.
Every Conversation Logged and Searchable
Every text and call is automatically saved, timestamped, and tied to the guest. When a dispute arises weeks later, you have a full paper trail.
Protection in Disputes
Airbnb and VRBO only see what happens on their platform. Off-platform damage reports, complaints, or agreements go undocumented unless you use Rentros.
AI-Generated Professional Replies
Stop typing the same check-in instructions over and over. AI drafts responses to common guest questions so you can reply in one click.
Real situations where documentation matters
Without a record, it's your word against the guest's.
Guest reports a broken appliance
Without Rentros
Verbal conversation, nothing logged. Guest later claims you ignored them and you have no proof.
With Rentros
Text thread saved with timestamp. Clear documentation of what was reported, when, and how you responded.
Guest causes damage and denies it
Without Rentros
No record of the guest saying the appliance was already broken when they checked in.
With Rentros
Full SMS trail showing the guest messaged you about it on Day 1, or showing they never mentioned it until checkout.
Guest shares your number
Without Rentros
Random people calling your personal cell from a number you gave one guest months ago.
With Rentros
Rentros number only. Your personal number stays private. You can always get a new Rentros number if needed.
Platform review dispute
Without Rentros
Guest leaves a bad review claiming you were unresponsive. No way to show the platform your side.
With Rentros
Screenshot your full message history with timestamps, showing you replied promptly every time.
One Number for All Properties
Manage communications across multiple listings from a single inbox.
Timestamps on Everything
Every message and call is logged with exact date and time, critical for dispute resolution.
Forward Calls to Your Phone
Guests can still call you. It routes through your Rentros number so the call is logged and your personal cell stays private.
One Thing Between You and a Dispute: Complete Documentation
Start your 14-day free trial today. Get a dedicated hosting number. Every guest message automatically logged and searchable.
No credit card required